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The Data Center is located at FORUM 1 Santa Ana, Costa Rica. In 2017, the Data Center was certified under the ANSI/TIA-942 international standard for a Rating 3 Data Center level in operation and maintenance, guaranteeing availability of more than 99.982%.
Power and Cooling:Commercial Power [120 VAC or 208 VAC] with two emergency diesel generators for continuous service with automatic transfers [1N+2]
Two three-phase 100kVA UPS redundant [2N + 1] providing to different PDU's per rack
Two independent Breakers of 20 or 30 Amps per cabinet or rack
Redundant precision cooling system [2N + 2]
Connectivity:Physical redundancy network core equipment, reaching every cabinet with two connections
Intelligent Routing Platform
Internet connectivity via Fiber Optics with physical redundancy link to differents ISP using our own IP's and ASN using BGP4 protocol interconnection
Own Public IP addresses (both IPv4 and IPv6) assigned by LACNIC and asigned VLAN for each individual client
Connection to Costa Rica IXP (Internet Exchange Point) of RACSA, ICE and CRIX
Structured CAT-6A cabling with redundancy to customer facilities
Internet facilities, telephone lines and dedicated pre wired with fiber optic and copper to the main telecommunications providers
Cross connection and direct connection to ISP's in Costa Rica
Access to Telco tower for wireless communications
Physical and Logical Security:Located in a technological business center, named FORUM 1 Santa Ana Business Park
Security guard / receptionist at the vehicular entrance gate 24 hours
Security guard / receptionist at building lobby
Access to the area of Data Center through proximity cards and biometric
24x7x365 IP CCTV system
Rack Cabinets with front and rear doors for working comfort and 4 safety locks
Rack Cabinets (height: 78.75" or 2m, width: 19" or 482.6mm, depth: 20.9" or 532mm) or rooms / suites with several cabinets for a single customer
Monitoring system detection and fire suppression Honeywell Notifier panel clean agent 3M-NOVEC 1230 (100 % environmentally friendly)
Additional Halotrom extinguishers
Modern and secure location that meets the latest specifications Seismic Code
Monitoring and Support:24x7x365 monitoring via IP of the humidity, temperature and energy
24x7x365 NOC (Network Operations Center)
24x7x365 Technical Staff on site
Value Added Services:Two stations Monitor, Keyboard and Mouse for setup and maintenance of your server
24x7 Parking Facilities
Connectivity to local and international telecommunication networks
Access to MPLS, VPN's y and other networks of voice and data
Help customs clearance, payment of taxes on the import and installation of equipment for customers outside of Costa Rica
Additional Services:Firewall: equipment designed to block unauthorized access while permitting authorized communications
VPN: equipment that connects a private network point to point or point users
DDOS Protection: allow to lock the customer's network to external attack, just letting the real traffic
Power Reboot: equipment of maximum of 12 Amps for 8 plugs that allows to swith off and on plugs.
Remote console: equipment that allow to connect from Internet to your device using a console interface (RS-232 console or cisco)
Port monitoring: we can provide a Web panel where you can have access to the different sensors and their history using SMPP protocol
Outsite external backup storage: we can make a backup and put it on a safety place outsite of the Data Center
Remote Hands: customer can request physical actions. They are: turn off or turn on the devices, connect or disconnect a cable, change or rotate tape, USB key or other type of storage
Smart Eyes and Hands: support to restore basic connectivity and access to server. It does not include any configuration of device, operating system or database
Specialized Support: this service have to be schedule with a splecialist person to solve a particular incident of the customer